Use the calendar as the source of availability
Connect Google Calendar through the secure integration flow. Define appointment duration and availability, then let enabled agents check slots before asking a caller to confirm. A successful booking is recorded in the workspace and synchronized with the connected calendar.
Schedule in the customer’s timezone
One-time and recurring schedules store their due times durably. Local timezones and daylight-saving changes are accounted for when calculating the next run. Contact calling hours still apply to live outbound calls.
Design a reminder sequence
Configure appointment-triggered reminders and follow-up steps, such as a call followed by an email. Each external channel needs its own setup and the appropriate consent. Cancelled appointments stop pending reminders, and uncertain delivery responses are retained for review instead of blindly resent.
Review exceptions, not just bookings
Look at failed calls, unanswered reminders and integration errors alongside the contact history. Rescheduling and cancellation tools ask for confirmation. Appointment access is scoped to the current call and workspace; a voice conversation is not treated as proof of identity for unrelated bookings.
Frequently asked questions
Which calendar is supported?
Google Calendar is the first calendar integration. It needs OAuth application configuration and a connected calendar before live synchronization is available.
Are reminder messages sent automatically after signup?
No. You create and enable the workflow, connect delivery services and record the relevant consent first.